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Shipping & Returns

SHIPPING

PiaceCarta Paper Crafts Inc. and Live Happy Paper Crafts want to get your order to you as soon as possible. It may take 2-3 days to process and prepare your order; in the event of high business volume, it may take up to 7 business days to complete and ship your order. If it will take us longer than 7 business days to ship your order we will notify you of the delay. We ship Monday, 10 AM, through Friday, 4 PM Pacific. We cannot be responsible for delayed shipping through the carrier.

PiaceCarta Paper Crafts Inc. and Live Happy Paper Crafts use USPS to ship all parcels and is not responsible for any parcels that are lost or damaged once the parcel has left our warehouse. We ship all orders using delivery confirmation and are not responsible for any parcels that are missing that show delivery has occurred. Please be certain that orders are shipped to a secure location where they will not be lost or stolen. Please watch your tracking confirmation and contact your local carrier for missing packages immediately upon stated delivery.

PiaceCarta Paper Crafts Inc. and Live Happy Paper Crafts cannot be held responsible for incorrect addresses used when placing your order. Our shipping system automatically sends the order to the address which is confirmed during checkout. We are happy to reship the order if the order is returned to us; additional shipping charges that are required as a result of an incorrect address will be billed as a separate transaction.

Please email support@livehappypapercrafts.com with any questions or for additional details.

RATES

Shipping cost (U.S. only) is calculated based on the total merchandise weight and dimensions.

To ensure efficient delivery, it is our policy to ship via Priority Mail through the United States Postal Service with delivery confirmation. In special circumstances, when weight and size of product require special box sizes, orders may be sent via UPS Ground.

We do our best to advise you via email when an order ships. We take special care to package each order appropriately. All orders are well packed and ship with a packing slip. Our shipping fees include our packaging and handling fees, which include, but are not limited to, packaging materials such as bubble wrap, packing paper, and single or double ply boxes. If your product arrives damaged by the carrier, please inform the carrier of damage at the time of delivery.

RETURNS AND EXCHANGES

PiaceCarta Paper Crafts Inc. and Live Happy Paper Crafts want you to be completely satisfied with your purchases. We are happy to accept returns and exchanges of unused/unopened or defective merchandise, except those items purchased in the Clearance section. All sales on Clearance items are final and these items cannot be returned or exchanged. Returned merchandise must be in unused condition and in its original packaging. If, after initial inspection, any product is damaged or defective in any way, you may return it in unused condition, in original packaging within 15 days for exchange or full credit.

All shipping charges for returns shall be the responsibility of the buyer, except in cases of defective or incorrect merchandise. Refunds for returned items will be issued within 7 business days of our receipt of the returned product. You will receive a refund for the purchase price of the product plus applicable sales tax; we will credit the card you used for the purchase. If the reason for the return is our error, you will also receive a refund for the shipping and handling charges.

Please obtain permission and a Return Authorization number before returning any products by contacting us at support@livehappypapercrafts.com or call (925) 553-7418 between the hours of 10:00 AM – 5:00 PM Pacific, Monday through Friday.

In-store Returns require the original receipt in order to receive a refund. Check purchases require a wait of ten days before refund can be issued. If the original receipt is not available, you may exchange the product or we can issue a merchandise credit based on the lowest selling price in the last 60 days. Valid ID is required.

We reserve the right to limit or refuse to accept the return of certain products and non-receipted items.

Your fee for a group is refundable with your 24-hour-notice prior to scheduled group time.